Job Description

Position : IT Helpdesk Support

Job Summary:

To provide technical support to internal users, and ensuring a seamless operation for our organization, from troubleshooting technical issues to guiding users through software installations and upgrades, tackling challenges head-on with a blend of technical expertise and exceptional customer service.

Job Responsibilities:
  • To provide technical support to all level of users, either remotely or through phone.
  • To handle incident, request or queries from emails or phone.
  • Basic troubleshooting for Wintel based, Mac OS/iOS and Android devices;
  • Ticket escalation, severity categorization, support coordination, between users and engineers.
  • To be NOC helpdesk 24/7 rotation and backup.
Job Requirements:
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Fresh graduates are encouraged to apply.
  • Required Skill(s): MacOS, iOS, TCP/IP, DNS, DHCP.
  • Possess own transport, willing to travel and relocate.
  • Must be able to work on shift rotations.
  • Required to have knowledge in configuring & troubleshooting for Wintel based, Mac OS/iOS and Android devices.
  • Possess basic knowledge in troubleshooting and root cause analysis.
  • Good communication and customer service skills.
  • Able to work under pressure, self-initiative and able to work independently.

Interested? Drop us a note at