Intern (IT Helpdesk Team)

Mranti Park, Bukit Jalil, Kuala Lumpur

Candidate will learn the effective communication skills and problem-solving skills. A help desk technician should always be customer-oriented, patient to deals with customers and help preserve the company’s reputation and business.

Why Join Us:
  1. Work-life balance with flexible and dynamic culture.
  2. Opportunity for personal growth and career development.
  3. Fun and young working environment.

Job Responsibilities:
  • To provide remote, phone or direct support to end users;
  • Provide telephone, chats, remote/direct support to all level of end user;
  • Handle email & telephone incident/request.
  • Ticket escalation, severity categorization, support coordination, between users and engineers.

Job Requirements:
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent;
  • Required language(s): English, Bahasa Malaysia;
  • Final year student is encouraged to apply.
  • Required Skill(s): MacOS, iOS, TCP/IP, DNS, DHCP, IIS;
  • Preferably have basic knowledge in configuring & troubleshooting for Wintel based, Mac OS/iOS and Android devices;

Students who are interested may send your applications and details (resume, transcript, and internship period) to [email protected] cc: [email protected]