IT Helpdesk Support

Mranti Park, Bukit Jalil, Kuala Lumpur

At Qloud MSP, we specialized in Managed Services, Cloud Computing, Cybersecurity, Data Hosting and Protection, Backup and Disaster Recovery. We are obsessively passionate about helping corporates to adopt technology that can make better decisions, save cost and time, building brand image, and, customer’s trusty.

Why Join Us:
  1. Work-life balance with flexible and dynamic culture.
  2. Opportunity for personal growth and career development.
  3. Fun and young working environment.
  4. Yearly bonus and increment based on performance review.

Job Responsibilities:
  • To provide remote, phone or direct support to end users;
  • Provide telephone, chats, remote/direct support to all level of end user;
  • Handle email & telephone incident/request.
  • Monitor RMM and platforms as support tools at 24/7.
  • Basic troubleshooting for Wintel based, Mac OS/iOS and Android devices;
  • Ticket escalation, severity categorization, support coordination, between users and engineers
  • NOC helpdesk 24/7 rotation and backup

Candidate Requirements:
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent;
  • Required language(s): English, Bahasa Malaysia;
  • At least 1 Year(s) of working experience in the related field is required for this position. Fresh grads are encouraged to apply;
  • Required Skill(s): MacOS, iOS, TCP/IP, DNS, DHCP, IIS;
  • Possess own transport, willing to travel and relocate;
  • Must be able to work on Shift;
  • Required to have knowledge in configuring & troubleshooting for Wintel based, Mac OS/iOS and Android devices;
  • Possess basic knowledge in troubleshooting and root cause analysis
  • Good communication and customer service skills
  • Able to work under pressure, self-initiative and able to work independently.